Sales Co-ordinator

Sales Coordinator – Roles, Responsibilities & Goals (Experience candidates only applicable 2-3 years) age limit : above 18 to 40

Company: TECQNIO

Industry: IT Hardware / Technology Solutions

1. Role Overview

The Sales Coordinator acts as the central support function for the sales team, ensuring smooth coordination between sales, product, logistics, Price, and customers.

In an IT hardware company TECQNIO, the role is critical due to pricing sensitivity, Executive coordination, Customer relationships, and tight delivery timelines.

2. Core Roles & Responsibilities

A. Sales Support & Coordination

• Support sales managers and executives in day-to-day sales operations
• Coordinate internal communication between sales, accounts, Finance Store/inventory & OPE
• Ensure all sales activities follow company processes and approvals
• Track sales pipeline and provide regular status updates

B. Quotation & Pricing Management (IT Hardware–Specific)

• Prepare accurate quotations for IT hardware (servers, laptops, networking, peripherals, etc.)
• Coordinate with Store & Finance for pricing, availability, and lead times
• Manage price validity, discounts, margins, and special pricing approvals
• Maintain updated price lists, Stock list and BOMs

C. Order Processing & Execution

• Convert approved quotations into sales orders (SO)
• Ensure correct SKU, quantity, pricing, tax, and delivery address
• Coordinate with Store & OPE for stock allocation
• Track order fulfilment by co ordinating with OPE

D.   Cross Dept Coordination OPE, Logistic, Finance

• Follow up on order confirmations, dispatch timelines, and warranty details
• Support registration of deals, special pricing
• Maintain documentation and contracts

E. Inventory & Logistics Coordination

• Coordinate with inventory team to:
• Check stock availability
• Plan backorders and partial deliveries
• Track shipment status and ensure on-time delivery to customers
• Resolve delivery delays, shortages, or incorrect shipments

F. Documentation & Compliance

• Prepare and manage:
• Quotations
• Sales orders
• Invoices (coordination with finance)
• Delivery challans
• Warranty and license documents
• Ensure compliance with company policies, GST, and audit requirements

G. Customer Communication & Support

• Act as a single point of contact for order-related customer queries
• Share order status, delivery updates, and documentation
• Assist sales team in post-sales coordination
• Ensure high-quality customer experience and professionalism

H. MIS, Reporting & CRM Management

• Maintain accurate records in CRM / ERP systems
• Generate periodic:
• Sales MIS
• Order status reports
• Market pricing comparison reports
• Support sales leadership with data-driven insights