Regional Manager

Overall responsibility for branch operations, team performance,and target achievement.

Lead and manage Team Leads, Tele-Campaigners, interns, and support staff.

Ensure achievement of monthly tele-campaigning and fundraising targets.

Monitor call volumes, KPIs, donor satisfaction, and prepare performance reports.

Handle escalated donor/customer issues and ensure service quality.

Recruit,train, coach, and review performance of team members.

Plan and execute Resource Mobilization activities, including CSR and SFR initiatives

and outbound activities on the field.

Build and Maintain relationships with donors, corporates, schools, and partners.

Coordinate CSR agreements, documentation, donor reporting, and renewals.

Oversee internship programs and compliance program (POSH,POCSO).

Ensure compliance with organizational policies, legal requirements, and CHF

guidelines.

Manage office administration, records, reporting, and coordination with local

authorities.

Foster a positive, ethical, and performance-driven work culture.

Requirements:

 7+ years of experience in a leadership role (NGO/Social Sector preferred).

 Strong team management and coordination skills.

 Experience in fundraising, operations, and stakeholder management.

 Excellent communication and interperson skills.

 Ability to multitask and work in fast-paced environment.