Customer Success Associate

Position: Customer Support Associate

Location: Bangalore

Department: Customer Support Associate

Reports To: Head-Sales & Marketing and Operations.

About Us:KBL Services Limited(A wholly owned Subsidiary of Karnataka Bank) is a leading provider of Manpower and process solutions . We are committed to delivering exceptional customer experiences and are looking for enthusiastic and skilled Customer Support Associates to join our team. Our ideal candidate will be a dynamic individual with strong communication skills, a passion for customer service, and proficiency in multiple languages.

Job Summary:As a Customer Support Associate, your primary responsibility will be to handle outbound calls, provide information, address customer inquiries, resolve issues, and ensure a positive customer experience. We are looking for multi-lingual candidates to join our organization and deliver results.

Key Responsibilities:·   Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.

·   Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a professional manner and guide them to the POC.

·   Information Confirmation: Confirm necessary information from customers to process requests, update records, and escalate issues when required.

·   Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.

·   Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.

·   Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.

·   Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.

Qualifications:·   Language Proficiency: Fluent in English, Kannada, and at least one South Indian language (e.g., Tamil, Telugu, Malayalam) or Hindi. Multilingual capabilities are highly valued. Please note the 3rd language demands will change based upon the company’s requirements

·   Education: Candidates should have a degree irrespective of their experience. (No Diploma or 10+2, will be entertained)

·   Experience: Previous experience in a contact center or customer service role is preferred but not mandatory.

·   Communication Skills: Excellent verbal communication skills, with the ability to convey information clearly and professionally.

·   Customer Focus: Strong commitment to providing exceptional customer service and maintaining high levels of customer satisfaction.

·   Technical Skills: Basic computer skills and familiarity with CRM systems or call center software.

·   Adaptability: Capable of working in a fast-paced environment and adapting to changing priorities.

Benefits:· Health and wellness benefits

· Opportunities for career growth and advancement

· Supportive work environment with a focus on work-life balance