CRM Head
Vanshika Life Spaces Private LimitedFixed
₹90,000 - ₹1,00,000
Earning Potential
₹1,00,000
Fixed
₹90,000 - ₹1,00,000
Earning Potential
₹1,00,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
90 applicants
Benefits include: Laptop
Job Description
- CRM Strategy & Customer Experience – Develop and execute strategies to enhance satisfaction, retention, and loyalty across the home‑buying journey.
- Seamless Journey Management – Ensure smooth customer experience from booking to possession and post‑handover service.
- Service Standards – Establish, monitor, and enforce customer service protocols across all projects.
- Customer Engagement – Drive initiatives to strengthen long‑term relationships and brand trust.
- Team Leadership – Lead, mentor, and build CRM teams across projects; set KPIs and foster high performance.
- Customer Communication – Oversee transparent, timely communication on payments, construction updates, documentation, and handovers.
- Issue Resolution – Manage escalations and ensure prompt, professional resolution of customer concerns.
- Possession & Handover – Oversee end‑to‑end handover process, coordinating with cross‑functional teams for accuracy and timeliness.
- Process Excellence & Compliance – Standardize CRM processes, ensure RERA compliance, and drive continuous improvements.
- Analytics & Reporting – Monitor satisfaction metrics, prepare MIS dashboards, and use feedback to recommend product/service enhancements.
- Coordinate with the Marketing, Construction, and Finance teams; manage CRM software operations; prepare reports for the Directors; and demonstrate proficiency in CRM platforms and Microsoft Excel.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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