Telesales Executive

Telesales Executive – Job Description

Company: WoW Nandi – Nandi Panchgavya Pvt. Ltd.

Department: Sales & Business Development

Position: Telesales Executive

Location: Ahmedabad

Employment Type: Full-Time

Experience: 1–3 years in Telesales / Telecalling / Inside Sales / Business Development

Job SummaryWoW Nandi is looking for a target-oriented and confident Telesales Executive who can generate sales through telephone calls, follow up with prospective customers, explain products, convert leads into orders, and achieve assigned sales targets.

• Key Responsibilities1. Telesales & Customer CallingMake outbound calls to prospective and existing customers.
• Contact leads received through website, social media, campaigns, exhibitions, referrals, and other sources.
• Understand customer requirements and recommend suitable WoW Nandi products.
• Explain product features, benefits, pricing, offers, and usage.
• Convert leads into confirmed orders.
• Maintain regular follow-ups with interested customers.
• 2. Sales Target AchievementAchieve assigned daily, weekly, and monthly sales targets.
• Focus on improving lead-to-order conversion.
• Identify opportunities for upselling and cross-selling.
• Generate repeat business from existing customers.
• Take complete ownership of assigned sales targets.
• 3. Lead Management & Follow-UpMaintain proper records of all leads and customer interactions.
• Ensure timely follow-up on every qualified lead.
• Prioritize high-potential customers and follow up until closure.
• Update customer and lead information in the company's CRM/HRMS/MIS system.
• 4. Customer Relationship ManagementBuild strong and professional relationships with customers.
• Handle customer queries and provide appropriate product information.
• Resolve basic customer concerns and escalate complex issues when required.
• Collect customer feedback and share relevant information with the reporting manager.
• Encourage repeat purchases and referrals.

5. Daily Reporting & MISMaintain and submit daily sales reports covering:

• Total calls made
• Customers contacted
• Qualified leads
• Follow-ups completed
• Orders generated
• Sales value
• Pending leads
• Conversion percentage

Participate in regular sales review meetings and performance discussions.

Preferred ExperienceCandidates with experience in the following areas will be preferred:

• Telesales
• Telecalling
• Inside Sales
• B2B/B2C Sales
• FMCG Sales
• Retail Sales
• E-commerce Sales
• Direct Sales
• Business Development
• Customer Relationship Management
• Required SkillsExcellent communication and convincing skills
• Strong sales and negotiation abilities
• Good Hindi and Gujarati communication
• Basic English communication
• Strong follow-up skills
• Customer-focused approach
• Target-oriented mindset
• Ability to handle rejection professionally
• Good listening and problem-solving skills
• Basic knowledge of MS Excel, CRM/HRMS and WhatsApp Business
• Ability to work independently and as part of a team
• Qualification12th Pass / Graduate in any discipline.
• 1–3 years of relevant telesales or sales experience preferred.
• Freshers with excellent communication skills and a strong interest in sales may also be considered.
• Key Performance Indicators (KPIs)Daily call productivity
• Lead conversion ratio
• Monthly sales target achievement
• Revenue generated
• Number of orders converted
• Follow-up completion
• Repeat customer sales
• Upselling and cross-selling
• Customer satisfaction
• Daily reporting accuracy

Ideal CandidateThe ideal candidate should be energetic, confident, persuasive, disciplined, and highly target-oriented. The candidate should be comfortable making multiple calls every day, maintaining consistent follow-ups, handling customer objections, and converting leads into sales.

Salary: As per experience and interview performance

Incentives: Performance-based sales incentives as per company policy

Joining: Immediate joiners preferred.