Collection Team Leader

We are looking for a responsible, disciplined, and result-oriented Collection Team Leader to lead and motivate our collections team.

The ideal candidate should be capable of achieving collection targets while maintaining high standards of customer interaction, compliance, and team performance.

Key Responsibilities

• Lead, motivate, and manage the collections team to achieve daily, weekly, and monthly targets.
• Take complete ownership and accountability for team performance.
• Monitor collection activities and ensure timely follow-ups with customers.
• Drive the team to consistently meet productivity, quality, and recovery targets.
• Coach and mentor team members to improve their performance.
• Ensure discipline, punctuality, and adherence to company policies.
• Conduct daily team huddles and performance reviews.
• Analyse collection reports and identify improvement opportunities.
• Handle customer escalations professionally and resolve issues promptly.
• Ensure compliance with company policies, legal guidelines, and ethical collection practices.
• Coordinate with internal departments for faster issue resolution.
• Prepare and submit daily and monthly MIS reports.

Required Skills & Expectations We are looking for someone who is:

• Highly accountable and takes ownership of results.
• Self-disciplined and leads by example.
• Goal-oriented with a strong focus on achieving targets.
• Positive, energetic, and self-motivated.
• Excellent at team leadership and people management.
• Strong in decision-making and problem-solving.
• Able to work effectively under pressure.
• Skilled in planning, prioritising, and time management.
• Excellent in communication and negotiation.
• Data-driven and comfortable analysing performance metrics.
• Adaptable to changing business requirements.
• Customer-focused while maintaining recovery objectives.
• Honest, ethical, and professional in all interactions.
• Capable of handling difficult situations with maturity.
• Committed to continuous learning and process improvement.
• Experience as a Collection Team Leader or Senior Collection Executive.
• Experience in BFSI, NBFC, Banking, Fintech, Telecom, or BPO Collections is preferred.
• Good knowledge of collection processes, delinquency management, and recovery strategies.
• Working knowledge of MS Excel and basic reporting.
• Performance Indicators (KPIs)Collection Target Achievement
• Team Productivity
• Promise-to-Pay Conversion
• Recovery Percentage
• Attendance & Team Discipline
• Quality & Compliance Score
• Customer Complaint Resolution
• Team Retention and Development

What We Expect We believe that a great leader is not just someone who achieves targets, but someone who builds a high-performing team through ownership, discipline, integrity, and continuous improvement. If you are passionate about leading teams, delivering results, and creating a positive work culture, we'd love to hear from you.