Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Computer System Validation (CSV)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes that support organizational goals. This role requires creating detailed documentation to guide the implementation of new processes and technologies. The professional collaborates closely with business stakeholders to define product requirements and develop use cases that align with both process and functional needs. Additionally, the role includes participating in user and task analysis to accurately represent business needs, ensuring that solutions are well-aligned with operational objectives and contribute to overall efficiency and effectiveness.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify process improvement opportunities and drive their implementation.
- Facilitate communication between technical teams and business units to ensure alignment of goals.
- Mentor junior team members to support their professional growth and development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Computer System Validation (CSV).
- Strong analytical skills to assess and improve business processes effectively.
- Experience in documenting complex workflows and translating business needs into technical requirements.
- Ability to collaborate with cross-functional teams to ensure seamless integration of new processes.
- Excellent problem-solving skills to address challenges and provide practical solutions.
- Effective communication skills to engage with diverse stakeholders and facilitate consensus.

Additional Information:
- The candidate should have minimum 5 years of experience in Computer System Validation (CSV).
- This position is based at our Pune office.
- A 15 years full time education is required.