Assistant Manager - Service

Assistant Manager - Service

Job Summary:
The Assistant Manager Service – Controls is responsible for leading the installation, commissioning, maintenance, and service support activities related to Building Management Systems (BMS) and HVAC Controls. The role involves managing a team of service engineers and technicians, ensuring successful project execution, system reliability, customer satisfaction, and adherence to quality and safety standards.

Key Responsibilities

• Lead commissioning, troubleshooting, and servicing of BMS and HVAC control systems.

• Manage installation and integration of controllers, sensors, actuators, VFDs, control panels, and field devices.

• Oversee commissioning of HVAC equipment including Chillers, AHUs, FCUs, Cooling Towers, Pumps, and VAV systems.

• Ensure successful integration through BACnet, Modbus, LonWorks, and other communication protocols.

• Support system testing, point-to-point checks, functional testing, and performance validation.

• Manage service schedules, resource allocation, and field execution activities.

• Provide technical guidance and mentoring to service engineers and technicians.

• Act as the primary escalation point for complex technical issues and customer concerns.

• Coordinate with customers, consultants, contractors, and project teams to ensure timely project delivery.

• Review service reports, commissioning documentation, and project handover records.

• Drive customer satisfaction through effective service delivery and issue resolution.

• Ensure compliance with safety, quality, and company operational standards.

Qualifications & Experience

• Bachelor's Degree/Diploma in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field.

• 6–10 years of experience in BMS, HVAC Controls, Installation, and Commissioning.

• Minimum 2–3 years of team handling or supervisory experience preferred.

Key Skills

• Building Management Systems (BMS)

• HVAC Controls & Automation

• DDC Controllers

• BACnet, Modbus, LonWorks

• Chiller & HVAC System Commissioning

• VFDs and Control Panels

• PLC/SCADA Knowledge

• Team Management & Customer Handling

• Troubleshooting & Root Cause Analysis

• Project Execution & Service Operations

Industry Preference: Building Automation, HVAC, Data Centers, Commercial Buildings, Healthcare Facilities, Industrial Automation, Smart Buildings, and Critical Facilities.

Experience Level

Mid Level