Vendor Operations and AI Transformation Lead

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in a technical project management or a customer-facing role.
• 8 years of experience in vendor strategy and operations, or in vendor management.
• 3 years of experience working in projects involving artificial intelligence and Generative AI (GenAI) specifically Google technologies.

Preferred qualifications:

• Consulting and transformation experience in managing complex projects with ambiguity, multiple information sources and managing multiple stakeholders.
• Ability to build strong relationships with clients and act as a trusted advisor and strategic partner cross-functionally and at the executive level.
• Ability to deliver business transformation AI programs in a fast-paced, dynamic environment with excellent organizational and project management skills.

About the job

Responsibilities

• Serve as a strategic consultant and transformation ally to vendor partners and internal Google Cloud teams, owning end-to-end service delivery and driving exceptional customer outcomes.
• Lead the transformation of a large, globally distributed vendor network, moving beyond legacy oversight to build high-velocity, automated support engines across different sites and products.
• Drive next-generation business reviews, focusing not just on exceeding baseline targets, but on maximizing operational efficiency and accelerating performance.
• Design smart governance frameworks and utilize an AI-first, data-motivated approach to identify operational gaps and co-create innovative, automated solutions
• Orchestrate complex, global initiatives across cross-functional and cross-regional stakeholders to overcome operational bottlenecks and support exponential scale.