Associate, HR Shared Service

Associate, HR Shared Service

• Manage incoming chats, calls, emails, and service requests, providing timely and accurate responses to employee and people leader inquiries while escalating complex issues when appropriate.
• Support the processing of HR service requests, including employee data updates, organizational changes, compensation-related updates, leave administration, and other HR transactions in compliance with company policies and applicable regulations.
• Maintain accurate employee records and ensure timely updates within HR systems, including Oracle HCM and other HR technology platforms.
• Perform HR administrative activities related to onboarding, offboarding, employee data management, benefits administration, payroll support, and staffing processes.

• Support the monitoring and reporting of HR Shared Services metrics, including response times, service request volumes, data accuracy, first-contact resolution, and onboarding effectiveness.
• Prepare HR documentation, reports, communications, presentations, and other administrative materials following established processes and timelines.
• Provide operational support to HR Managers and HR Business Partners by assisting with HR transactions, reporting, compliance activities, and workforce data maintenance.
• Assist in the implementation of HR programs and projects, including employee engagement initiatives, process improvement efforts, system enhancements, and HR service delivery initiatives.
• Support the development and maintenance of process documentation, standard operating procedures, knowledge articles, and process maps to drive consistency and operational effectiveness.
• Identify data discrepancies, process gaps, or compliance concerns and escalate them appropriately to ensure accurate and compliant HR operations.
• Maintain accurate and confidential employee records, including personal data, compensation information, benefits enrollment, leave records, and other HR-related documentation in accordance with applicable laws, regulations, and company policies.
• Contribute to continuous improvement initiatives by providing feedback and recommendations to enhance HR service delivery, employee experience, and operational efficiency.

• Bachelor's Degree in Human Resources, Organizational Development, Business Administration, or a related discipline.
• Master's Degree is preferred.

• Minimum of 3+ years of experience in Human Resources Shared Services, HR Operations, HR Administration, or a related HR function.
• Experience working with HR Information Systems (HRIS), preferably Oracle HCM.
• Experience supporting employee lifecycle processes and delivering employee-focused HR services.

• Certified Human Resource Professional (CHRP)
• SHRM Certified Professional (SHRM-CP)

Experience Level