Support Engineer

Support Engineer

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Job Description

Technical Support Associate is responsible for monitoring support queues and providing technical assistance to customers by diagnosing, troubleshooting, and resolving software-related issues. This role requires strong problem-solving skills, technical knowledge, and effective communication.

Technical Skills and competencies requirements for Spaceman Support Personnel

SQL Server Database Administration

• Ability to create, restore, and manage SQL Server databases.
• Proficient in performing SQL queries and troubleshooting database connection, transaction, and performance issues.

Oracle Database Administration

• Experience in working with Oracle databases, including creating, restoring, and managing databases.
• Capable of performing database queries and troubleshooting connection issues.

Windows Services Management

• Ability to create and delete Windows Services.
• Understanding of how Windows Services interact with user profiles compared to standard user profiles.

Windows Administration

• Skilled in installing and configuring Windows 10, Windows 11, and Windows Server 2022.
• Advanced knowledge of the Windows registry and Event Viewer.
• Experience monitoring and troubleshooting application resources such as memory usage, GDI objects, and print spooler issues.

Windows MSI Installers

• Good understanding of MSI installation processes.
• Ability to troubleshoot installation issues related to MSI packages.

Internet Information Services (IIS)

• Capable of installing and configuring IIS.
• Experience troubleshooting IIS connection and configuration issues, particularly as they relate to my.spaceman Automation Server and Planogram Viewer Server.

Citrix

• Understanding of Citrix environments.
• Ability to assist clients with Spaceman application support within Citrix.

Microsoft Office 365

• Strong understanding of Excel Desktop, including the use of Macros.
• Familiarity with the Access Database Engine 64-bit and related objects.

Communication and Language Skills

• Excellent English language skills, both written and verbal.
• Strong client communication skills, with the ability to interact professionally and effectively with clients on a regular basis.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion