Service & Operations Manager
Equitas Small Finance Bank
Work from Office
Full Time
Min. 2 yearsJob Description
Service & Operations Manager
| Role | Parameters | Parameter Weight % | A+/A | B | C/D | E |
| Service Operations Manager (MSS) | MoM CASA NTB (Nos) | 5% | 6 | 5 | 5 | 4 |
| Service Operations Manager (MSS) | MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) | 10% | 7 | 6 | 4 | 2 |
| Service Operations Manager (MSS) | LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income) | 5% | 2.5 | 2 | 1.8 | 1.5 |
| Service Operations Manager (MSS) | 3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 6, B:5, C/D:4, E:2) | 7.5% | 6 | 5 | 4 | 2 |
| Service Operations Manager (MSS) | Inc HH PH on Mapped Book | 7.5% | 12 | 10 | 8 | 5 |
| Service Operations Manager (MSS) | Mapped Book Coverage (Customer meetings for Mapped Book) | 5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits) | 15% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Branch Customer Service (FTR, TAT on CASA & SR) | 10% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants) | 15% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Branch Operations & Compliance (Re KYC & Inoperative accounts activation) | 10% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Branch Operations & Process Compliance(RMU, CRL, Pending leads) | 10% | NA | NA | NA | NA |
| 1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10% | NA | |||||
| 100% |
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