Packaged/SaaS App Engineering Lead

Packaged/SaaS App Engineering Lead

Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions that align with business objectives. This role requires close collaboration with sales and delivery teams to craft strategies that not only meet client expectations but also enhance the overall value proposition. The position demands continuous engagement with various stakeholders to ensure that the proposed solutions are practical, innovative, and positioned for successful implementation, thereby supporting the client s business case effectively.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the design and development of comprehensive solution architectures that address complex client challenges.
- Facilitate communication between technical and non-technical stakeholders to ensure alignment and clarity throughout the project lifecycle.
- Mentor junior team members by sharing knowledge and best practices to foster professional growth and team capability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong expertise in designing and implementing IT service management workflows and processes within the ServiceNow platform.
- Experience in integrating ServiceNow solutions with other enterprise systems to enhance operational efficiency.
- Ability to analyze complex business requirements and translate them into scalable technical solutions.
- Familiarity with ITIL frameworks and best practices as they relate to IT service management.
- Excellent problem-solving skills with a focus on delivering high-quality, client-centric solutions.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.