Telecaller

Etor Ventures are Looking for Tele callers at our Head Office

Key Roles and Responsibilities

1.Making Outbound Calls – Contact potential and existing customers to promote products, services, or offers.

2. Handling Inbound Calls – Answer incoming calls and provide information about products, services, pricing, and company policies.

3. Lead Generation – Identify potential customers and generate leads for the sales team.

4. Explaining Products and Services – Clearly communicate product features, benefits, prices, and offers to customers.

5. Customer Follow-ups – Follow up with interested customers to convert leads into sales.

6. Handling Customer Queries – Answer customer questions professionally and resolve basic issues.

7. Maintaining Customer Records – Update customer details, call history, feedback.

8. Achieving Targets – Meet daily call targets, lead generation goals, appointment targets, or sales targets.

9. Appointment Scheduling – Schedule meetings, product demonstrations, or appointments for the sales team.

10. Building Customer Relationships – Communicate politely, listen to customers, and maintain a positive relationship with them.

11. Reporting and Documentation – Prepare daily call reports and share updates with the team leader or manager.

12. Following Company Guidelines – Maintain professional communication and follow company policies and customer privacy rules.

Skills Required for a Tele caller

• Good communication skills.
• Basic computer knowledge.
• Active listening and convincing skills.
• Patience and a positive attitude.
• Ability to handle rejection and customer objections.
• Time management and target-oriented working.
• Knowledge of the company's products or services.