Collection Manager

COLLECTION MANAGER – JOB DESCRIPTION

Company: SM Square Credit Services Pvt. Ltd.

Position: Collection Manager

Department: Collections

Location: Vijayawada, AP

Experience: 2–5 years in collections, preferably in vehicle finance / NBFC / banking

Job Summary: We are looking for an experienced and result-oriented Collection Manager to manage collection operations, supervise field collection teams, and ensure timely recovery of overdue accounts while following company policies and legal guidelines.

• Key ResponsibilitiesManage and supervise Collection Executives and field collection teams.
• Allocate collection targets and locations to team members.
• Monitor daily collection performance and recovery targets.
• Follow up on overdue, delinquent and NPA accounts.
• Conduct regular field visits along with team members when required.
• Track team productivity, customer visits, payments and recovery status.
• Identify difficult/high-risk accounts and take appropriate recovery actions.
• Coordinate with Branch Managers, Operations, Legal and other departments.
• Ensure proper documentation and timely updating of collection records.
• Prepare daily, weekly and monthly collection performance reports.
• Train and motivate team members to achieve assigned targets.
• Ensure all recovery activities are conducted as per company policy and applicable legal guidelines.
• Required SkillsGood knowledge of field collection and recovery processes.
• Strong team management and leadership skills.
• Good communication and negotiation skills.
• Ability to handle pressure and achieve targets.
• Knowledge of local areas and field operations.
• Basic knowledge of MS Excel and collection reporting.
• Problem-solving and customer-handling skills.
• QualificationAny Graduate / equivalent qualification preferred.
• Relevant experience in vehicle finance, NBFC, banking or field collections will be preferred.
• Two-wheeler and valid driving license are mandatory.
• Key Performance AreasCollection and recovery achievement.
• Team productivity and target achievement.
• Reduction of overdue/NPA accounts.
• Field visit and follow-up efficiency.
• Timely reporting and documentation.
• Team discipline and performance management.

How to Apply:

Call/WhatsApp: 7207828111 / 7075389111

Email: hr@smsquare.co.in