Telecaller

We are hiring enthusiastic, confident, and target-oriented Telecallers / International Sales Executives for our USA Sales Process.

The selected candidates will be responsible for communicating with customers in the United States, promoting Internet, Broadband, Wi-Fi, Networking, and Telecommunication Services, understanding customer requirements, and converting potential customers into successful sales.

We are looking for candidates with excellent English communication skills, strong convincing abilities, customer-handling skills, and a positive sales attitude.

Both freshers and candidates with experience in International BPO, Telecalling, Customer Support, or Sales are welcome to apply.

• Key Roles & Responsibilities1. International Calling & Customer CommunicationHandle outbound calls to potential customers in the USA.
• Communicate professionally and confidently with American customers.
• Explain available Internet, Broadband, Wi-Fi, and Networking services.
• Understand customer needs and recommend suitable plans and solutions.
• Build customer trust through effective communication and professional behavior.
• Maintain a positive and customer-focused approach during calls.
• 2. Sales & Customer ConversionPromote Internet and Telecommunication services in the USA market.
• Convince potential customers by clearly explaining service benefits, pricing, and available offers.
• Handle customer questions, objections, and concerns effectively.
• Convert interested prospects into successful sales.
• Follow up with potential customers to maximize sales opportunities.
• Achieve assigned daily, weekly, and monthly sales targets.
• Identify opportunities for service upgrades and additional products.
• 3. Product KnowledgeDevelop a basic understanding of USA Internet and Telecommunication services.
• Understand Broadband, Fiber Internet, Wi-Fi, and Networking solutions.
• Learn about Internet plans, speed, pricing, installation procedures, and promotional offers.
• Explain service features and benefits clearly to customers.
• Stay updated on product information and process guidelines provided during training.
• 4. Customer Handling & Call QualityMaintain excellent call quality and professional telephone etiquette.
• Listen carefully to customers and respond appropriately.
• Develop strong convincing and negotiation skills.
• Handle customer objections patiently and confidently.
• Follow company scripts, sales processes, and quality guidelines.
• Ensure all customer information is communicated accurately without misleading commitments.
• 5. Daily Reporting & PerformanceMaintain accurate customer interaction and call records.
• Update customer details and sales status in the CRM system.
• Complete assigned daily calling activities.
• Maintain regular follow-ups with potential customers.
• Coordinate with team leaders and supervisors.
• Work toward achieving individual and team sales targets.
• Required Skills & QualificationsGood to Excellent English Communication Skills – Mandatory
• Strong convincing, negotiation, and selling skills.
• Ability to communicate confidently with international customers.
• Good listening and customer-handling abilities.
• Basic computer knowledge.
• Positive attitude and willingness to achieve sales targets.
• Ability to work in a target-driven environment.
• Willingness to work in a permanent night shift.
• Good teamwork, discipline, and professional behavior.

Experience & EligibilityFreshers:

• Freshers with good spoken English are welcome.
• Basic computer knowledge is required.
• Must be willing to learn USA sales processes.
• Sales and product training will be provided.

Experienced Candidates:

• Experience in International BPO, Telecalling, Telesales, or Customer Support is preferred.
• Experience in USA outbound sales processes will be an advantage.
• Previous experience selling Internet, Broadband, Telecom, or Networking services is an added benefit.
• Candidates with good sales conversion and objection-handling skills will be preferred.

Key Performance Indicators (KPIs)Performance will be evaluated based on:

1. Daily calling activity and productivity.
2. Number of qualified leads and interested customers.
3. Sales conversions and successful installations.
4. Achievement of assigned sales targets.
5. Customer communication and call quality.
6. Convincing and objection-handling abilities.
7. Customer follow-up and CRM management.
8. Attendance, punctuality, and workplace discipline.