Seva Sarati

SBI Seva Sarathi – Job DescriptionPosition: Seva Sarathi / Customer Service Executive / Floor Coordinator

Industry: Banking

Company: State Bank of India (SBI)

Location: Branch-based / Work from Office

Experience: Freshers and experienced candidates can apply

Job RoleAs a Seva Sarathi, you will be the first point of contact for customers visiting the SBI branch. You will welcome customers, understand their requirements, guide them to the appropriate counter/officer, and assist them with digital banking services.

• Key ResponsibilitiesWelcome and greet customers entering the branch.
• Understand customer requirements and guide them to the correct department/counter.
• Assist customers with basic banking-related queries.
• Help customers use YONO SBI, ATM, UPI, Internet Banking and other digital banking channels.
• Educate customers about SBI's digital services and encourage digital adoption.
• Assist senior citizens and customers who need additional support.
• Help customers with basic forms and documentation requirements.
• Manage customer flow inside the banking hall.
• Ensure a smooth and positive customer experience.
• Coordinate with branch staff whenever customer assistance is required.
• Promote awareness of safe and secure digital banking practices.
• Maintain professional behaviour and good communication with customers.
• Candidate RequirementsMinimum qualification: 12th pass / Graduate depending on the hiring requirement.
• Freshers can apply.
• Good communication skills.
• Basic computer knowledge.
• Customer-service-oriented attitude.
• Knowledge of the local language is preferred.
• Hindi/English communication can be an advantage.
• Candidates should be comfortable working from the branch.

Key SkillsCustomer Service | Communication Skills | Banking Operations | Digital Banking | Customer Handling | Computer Knowledge | Problem Solving | Relationship Management | YONO SBI | UPI | ATM Assistance | Branch Operations

• Suitable Candidate ProfilesCustomer Service Executive
• Front Office Executive
• Banking Executive
• Branch Coordinator
• Floor Coordinator
• Customer Support Executive
• Receptionist / Front Desk Executive
• Sales/Service Executive
• Fresh Graduates

Important: Seva Sarathi is primarily a customer assistance and digital-banking guidance role, not the same as an SBI permanent clerical/officer recruitment. SBI's FY2025-26 reporting says Seva Sarathis are deployed through its operations-support subsidiary at high-footfall branches.