Customer Relationship Officer

We are looking for an enthusiastic Customer Relationship Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information

Requirements and skills

• Proven experience as tele sales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Tamil language is mandatory. English is value-added.