Guest Relation Executive

Karapuzha Adventure Zone, Wayanad

Job Title: Guest Relationship Executive

Salary:

 ₹20,000 basic salary per month + Attractive Sales Incentives (₹5,000–₹6,000 per month)

Free Food & Accommodation (worth approximately ₹7,000 per month)

Job SummaryKarapuzha Adventure Zone, one of the fastest-growing tourism destinations in Wayanad, is seeking a dedicated, enthusiastic, and customer-focused male candidate to join our team as a Guest Relationship Executive.

This role is ideal for individuals who enjoy interacting with people, delivering excellent customer service, and creating memorable guest experiences. The selected candidate will serve as a key point of contact for visitors, ensuring a smooth and enjoyable experience from arrival to departure while contributing to ticket sales, guest engagement, and overall park operations.

Compensation &

Growth OpportunityIn addition to the monthly salary, employees have the opportunity to earn ₹5,000–₹6,000 or more per month in incentives through our attractive performance-based sales incentive program.

Karapuzha Adventure Zone strongly believes in promoting talent from within the organization. Employees who consistently demonstrate strong sales performance, leadership qualities, professionalism, and commitment to guest satisfaction may be considered for promotion to the position of Lead Guest Relationship Executive, which carries a salary of ₹25,000 per month, subject to performance evaluation over a period of approximately 8 months to 1 year.

The company also provides food and accommodation completely free of cost, with an estimated value of approximately ₹7,000 per month, resulting in significant savings for employees.

    Key Responsibilities1. Guest Relations

& Public Relations• Welcome visitors and ensure a positive first impression of the park.

• Interact with guests, answer inquiries, and provide accurate information regarding attractions, activities, facilities, services, and park policies.

• Assist visitors in planning their experience within the park and guide them to relevant attractions and services.

• Address guest concerns, feedback, and requests professionally and efficiently to maintain high levels of customer satisfaction.

• Support the promotion of the park's events, attractions, seasonal activities, and special offers.

• Coordinate with the marketing team to communicate ongoing campaigns, upcoming events, and promotional activities to guests.

2. Ticketing &

Sales Counter Operations• Manage ticket sales counters and ensure smooth daily operations.

• Clearly explain ticket packages, pricing structures, offers, and promotional schemes to visitors.

• Process ticket sales accurately and efficiently through the designated ticketing system.

• Handle cash, card, and digital payment transactions with accuracy, accountability, and integrity.

• Maintain proper records and ensure compliance with company procedures related to sales and payments.

• Promote relevant attractions, activities, and packages wherever appropriate to enhance the guest experience and contribute to revenue growth.

• Stay updated on all park attractions, pricing, events, and operational updates.

3. Team Collaboration

& Operational Support• Work closely with colleagues and supervisors to deliver a seamless and enjoyable guest experience.

• Coordinate with various departments to support smooth park operations and efficient service delivery.

• Assist in managing guest flow and ensuring visitors receive timely assistance whenever required.

• Participate actively in team meetings, training programs, and performance improvement initiatives.

• Contribute positively to a professional, energetic, and guest-focused work environment.

Qualifications &

Requirements• Graduation from a recognized institution.

• Previous experience in customer service, guest relations, hospitality, tourism, sales, or a related field is preferred.

• Excellent interpersonal, communication, and relationship-building skills.

• Strong customer-service orientation with a professional and courteous approach.

• Positive, enthusiastic, and proactive attitude with the ability to remain calm under pressure.

• Ability to work flexible schedules, including weekends, public holidays, and peak tourism periods.

• Knowledge of multiple languages will be an added advantage.

• Basic computer proficiency and willingness to learn ticketing and sales systems.

 Why Join Us?• Opportunity to work at one of Wayanad's fastest-growing tourism and adventure destinations.

• Attractive performance-based incentive structure with earning potential of ₹5,000–₹6,000+ per month.

• Free food and accommodation provided by the company.

• Clear career growth path with opportunities for internal promotion.

• Dynamic, energetic, and growth-oriented work environment.

• Opportunity to interact with thousands of visitors and develop strong customer service, sales, hospitality, and communication skills.

Location: Karapuzha Adventure Zone, Karapuzha Dam, Wayanad, Kerala.