Technical Support Engineer

 Qualification :

• Graduate / Post graduate in Mechanical Engineering preferred
• 3–6 years industrial lubrication/technical sales/service experience preferred

Role Purpose:

To provide technical lubrication expertise to support customer acquisition, product conversion, upsell & cross-sell, application development and customer retention.

Reports to: Business Manager – Lubricants

1)     Key Responsibilities

·        Technical Support to Sales team

·        Lubrication Surveys

·        Customer Trials

·        MachineXT Interface

2)     Skills Required

·        Technical

·        Lubrication fundamentals

·        Hydraulic systems

·        Gearboxes

·        Bearings

·        Compressors

·        Industrial machinery

·        Oil analysis fundamentals

·        Contamination control

·        Lubricant selection

·        Commercial

·        Consultative selling

·        Customer presentations/training

·        Technical report writing

·        Cost-benefit analysis

·        Behavioural

·        Analytical

·        Curious

·        Customer-oriented

·        Good communicator

·        Practical problem solver

Must own a Two-wheeler