Telecaller

WE ARE HIRINGTELECALLING & CRM EXECUTIVECompany: HOOR TEX

Job Role: Telecalling Executive

Industry: Ladies Garments Manufacturing & Wholesale

Job Responsibilities

Customer Communication

• Customers se professional aur polite tareeke se phone par baat karna.
• Company ke latest designs, collections aur products ki information dena.
• Customer ke questions aur queries ka sahi jawab dena.

• Lead Conversion & Sales
• New aur existing leads ko regularly call karna.
• Interested customers ko orders place karne ke liye motivate karna.
• Potential leads ko actual orders mein convert karna.
• Sales targets achieve karne par focus karna.

• CRM Management
• CRM mein customer details aur lead information update karna.
• Har call ka status aur customer response record karna.
• Follow-up dates aur pending leads ka proper record maintain karna.
• Ensure karna ki koi bhi important lead miss na ho.

• Follow-up & Customer Relationship
• Interested customers se timely follow-up karna.
• Existing customers ke saath regular contact maintain karna.
• Inactive customers ko dobara orders ke liye approach karna.
• Customer feedback aur requirements management tak pahunchana.

• Order Coordination
• Customer ki order requirements samajhna aur record karna.
• Confirmed orders ki details concerned team tak pahunchana.
• Payment, dispatch aur order status ke follow-up mein coordination karna.

• Daily Reporting
• Daily calls, interested leads, follow-ups aur converted orders ki report dena.
• Sales performance aur pending leads ka record maintain karna.
• Management ko important customer feedback aur sales opportunities ke baare mein update karna.
• Required SkillsExcellent communication skills.
• Hindi aur basic English mein baat karne ki ability; Gujarati aana beneficial hai.
• Customer ko convince karne aur sales close karne ki skill.
• Basic computer knowledge aur CRM software use karne ki ability.
• Good follow-up, time management aur record-keeping skills.
• Positive attitude, discipline aur target-oriented working style.
• Preferred CandidateTelecalling, telesales ya customer handling ka experience preferred.
• Ladies garments, textile ya wholesale business ka experience advantage hoga.
• Freshers with good communication and convincing skills can also apply.

• Key Performance Indicators (KPI)
• Calls aur follow-ups ki quality.
• Leads-to-orders conversion ratio.
• Confirmed orders aur sales performance.
• CRM data accuracy.
• Customer relationship aur reporting discipline.

• Location: HOOR TEX, Surat, Gujarat

Interested candidates can apply for this position.