Sales Executive

About the Role

D wholesaler are looking for a proactive and detail-oriented Sales Executive to manage online orders received through WhatsApp, coordinate with customers, and ensure every order is processed and delivered smoothly from start to finish.

• Key ResponsibilitiesReceive and manage customer orders through WhatsApp and other online channels.
• Contact customers to confirm orders, product details, quantities, pricing, and delivery addresses.
• Follow up with customers regarding pending confirmations and order-related queries.
• Enter and maintain accurate order details in the company's system or order sheet.
• Coordinate with the packing, inventory, dispatch, and delivery teams to ensure timely order fulfillment.
• Share order confirmation, dispatch updates, and delivery information with customers.
• Resolve basic customer queries and handle order-related issues professionally.
• Maintain proper records of orders, cancellations, returns, and customer communication.
• Ensure a smooth end-to-end customer experience, from receiving the order to successful delivery.
• Required Skills & QualificationsGood communication skills in Hindi and Gujarati; basic English is an advantage.
• Comfortable using WhatsApp Business, smartphones, and basic computer applications.
• Strong follow-up, coordination, and customer-handling skills.
• Attention to detail while recording customer and order information.
• Ability to multitask and manage multiple orders efficiently.
• Responsible, organized, and customer-focused attitude.

Who Can Apply?Freshers and experienced candidates who are comfortable communicating with customers and managing online orders are welcome to apply.

• Key Performance Indicators (KPIs)Number of orders successfully confirmed.
• Order processing accuracy.
• Timely coordination with dispatch and delivery teams.
• Customer satisfaction and response time.
• Reduction in order cancellations caused by poor follow-up.

Ideal Candidate: Someone who can take ownership of an order from the moment it arrives on WhatsApp API until it reaches the customer successfully.

Minimum Experience : 1 Year ( Mandatory)

How to Apply: Interested candidates can share their updated resume with the HR team.

Interview Location :- 4th Floor, 414, 415, Bhimrad-Althan Rd, near Dhiraj Sons, Althan, Surat, Gujarat 395007

Work Location :- Moti Talkies, beside SBI Bank, Zampa Bazaar, Begampura, Surat, Gujarat 395003