Customer Support Executive – Customer Service & Client Assistance

Location: Surat, Gujarat (Work from Office)

Experience: 0–3 Years

Qualification: Graduation is mandatory

Employment Type: Full-Time

About the Role

We are looking for a customer-oriented and enthusiastic Customer Support Executive who can communicate effectively with customers, understand their concerns, and provide timely solutions. The ideal candidate should have good communication skills, a problem-solving mindset, basic computer knowledge, and a willingness to learn about our products and services.

Freshers with strong communication skills and a keen interest in building a career in customer support are welcome to apply.

Key Responsibilities

• Handle customer queries through phone calls, emails, and chat.
• Understand customer concerns and provide accurate and timely resolutions.
• Explain product features, functionalities, and services to customers.
• Coordinate with internal teams to resolve complex customer issues.
• Maintain proper records of customer interactions and resolutions in the CRM system.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Collect customer feedback and share recurring issues with the relevant teams.
• Develop strong product knowledge to provide effective customer assistance.

Required Skills

• Excellent verbal and written communication skills in Hindi and English.
• Good listening skills, patience, and a customer-first attitude.
• Strong problem-solving and logical reasoning abilities.
• Basic mathematical and numerical aptitude.
• Basic computer knowledge, including MS Excel and email communication.
• Ability to handle customer queries professionally and manage multiple tasks.
• Basic knowledge of Tally is an added advantage.
• Positive attitude, willingness to learn, and a long-term career interest in customer support.

Eligibility Criteria

• Graduation is mandatory; candidates currently pursuing graduation are not eligible.
• Freshers and candidates with up to 3 years of relevant experience can apply.
• Good communication skills in Hindi and English are essential.
• Candidates should be comfortable working from our Surat office.
• Candidates interested in building a long-term career in customer support are preferred.

Why Join Us?

• Opportunity to learn about product support and customer service.
• Supportive team environment.
• Opportunity to develop communication, problem-solving, and product knowledge skills.