Customer Care Executive

Job Description – Customer Service Executive

Job Description – Customer Service ExecutivePosition: Customer Service Executive

Location: Ranchi

Employment Type: Full-time

Experience: Minimum 6 months of relevant experience

Salary: Up to ₹20,000 per month

Job SummaryWe are looking for a customer-focused and energetic Customer Service Executive to handle customer queries, provide timely support, and ensure a positive customer experience. The ideal candidate should have good communication skills and the ability to resolve customer concerns professionally.

• Roles & ResponsibilitiesHandle customer queries through phone calls, emails, WhatsApp, and other communication channels.
• Provide accurate information regarding products and services.
• Resolve customer complaints and concerns in a timely and professional manner.
• Follow up with customers to ensure their issues are resolved.
• Maintain proper records of customer interactions and queries.
• Coordinate with internal teams to resolve customer issues.
• Maintain a positive and professional relationship with customers.
• Escalate complex issues to the concerned team when required.
• Ensure timely responses and high customer satisfaction.
• Collect customer feedback and report recurring issues.
• RequirementsMinimum 6 months of experience in customer service, customer support, or a similar role.
• Good verbal and written communication skills in Hindi and English.
• Basic computer knowledge and familiarity with MS Office/Google Workspace.
• Good listening and problem-solving skills.
• Ability to handle customers patiently and professionally.
• Ability to work in a fast-paced environment.
• Preferred SkillsGood telephone etiquette.
• Strong interpersonal and communication skills.
• Basic knowledge of CRM/customer support tools is preferred.
• Ability to multitask and manage multiple customer queries.

Interested candidates can share their updated CV.

contact-6206031906