Service Technician

Role Overview

We are hiring a responsible, technically skilled, and well-spoken Service Technician to handle repair, servicing, and customer coordination for commercial kitchen equipment.

While technical repair is important, the most critical requirement for this role is proper customer communication, ownership of service calls, and timely follow-up.

This role involves regular field work and direct interaction with customers, brand service teams, and third-party service providers.

Key Responsibilities

1. Equipment Repair & Technical ServicingRepair and service commercial kitchen equipment including:

• Mixer grinders
• Planetary mixers
• Ovens
• Wet grinders
• Bain Maries
• Gas ranges and related equipment
• Diagnose and repair issues related to:
• Thermostats
• Heating coils
• Heating elements
• Motors, wiring, switches, and control components
• Use multimeter to check voltage, continuity, resistance, and fault diagnosis.
• Ensure all repairs are done safely, correctly, and durably.

2. Customer Communication & Field Service (TOP PRIORITY)Attend customer complaints politely, clearly, and professionally.

• Visit customer sites for inspection, repair, and follow-ups as required.
• Explain the issue, solution, expected timeline, and cost (if any) in simple language.
• Be well-spoken, calm, and confident while dealing with customers.
• Give realistic commitments and ensure they are met.

3. Service Coordination & Warranty HandlingCoordinate with third-party service providers and brand service centers for warranty and non-warranty products.

• Attend video calls with company / brand technical support teams for troubleshooting and guidance when required.
• Follow up continuously until issues are resolved.
• Act as the coordination bridge between customer, company, and service partners.

4. Spare Parts ManagementMaintain and manage stock of commonly used service spares.

• Track spare usage and inform management in advance for replenishment.
• Ensure accountability and proper handling of spare parts.

5. Responsibility & ReportingMaintain basic service records (job cards, customer details, work done).

• Close service calls only after proper resolution and customer confirmation.
• Be punctual, disciplined, and responsible.
• Take full ownership of service commitments made to customers.
• Skills & RequirementsTechnical Skills (Must-Have)Hands-on knowledge of:
• Thermostats
• Heating coils
• Heating elements
• Ability to use a multimeter confidently for electrical fault diagnosis
• Basic understanding of motors, electrical wiring, and gas-based equipment
• Ability to diagnose and resolve faults independently
• Communication & Behaviour (Must-Have)Well-spoken and confident while talking to customers
• Comfortable attending video calls with company / brand technicians
• Good communication skills in Hindi (basic English preferred)
• Polite, patient, and customer-friendly attitude
• Strong follow-up and coordination skills
• Responsible and commitment-oriented

Other Mandatory Requirements

• Must have own two-wheeler (bike) for field visits
• Must be ready for regular field work and customer site visits
• Willingness to travel locally for service calls
• Company mobile phone and SIM card will be provided for official use
• EducationITI / Diploma / relevant technical qualification preferred
• Practical service experience is more important than formal education