Team Leader - Operations

Job Description - Duty Officer

·       Roles and Responsibilities :

Responsible to perform all duties in accordance with the set policies and procedures covering aspects of Box-Office/Concessions/Ushering under the general guidance of Duty Manager.

Ø To personally greet the customers and other VIP Guests at each touch point with correct salutation

Ø Service on seat, suggestive & Up selling,

Ø Efficient Cash handling at POS, and no variance in sales

Ø Customer query handling and delight each and every customer by giving best service.

Ø Well versed with Movie synopsis and genre.

Ø Taking effective orders and satisfying the customers.

Ø Box office handling, Concessions handling independently.

Ø Cash Management from Box and Candy Area.

Ø To effectively operate the software system Showbiz generating revenue.

Ø Ensure highest level of integrity towards organization & patron.

Ø Handling queries regarding film content, rating, show times.

Ø Responsible for maintenance of machines at Box Office and concessions

Ø Ensure that all the statutory forms and formats for revenue collection are maintained in the respective areas at all times.

Ø Follow correct cash handling procedures and revenue collection as per the policies and procedures.

Ø Desired Candidate Profile

Ø Decent knowledge about food & beverage.

Ø Good communication skills

Ø Outgoing personality

Hotel Management fresher’s & experience Graduates can apply.