Team Leader
Orthosquare Multispeciality Dental Clinic Private LimitedFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 08 Aug 2026 - 22 Aug 2026 | Time: 10.00 am - 04.00 pm...
Fast HR reply
HR responded to 100% candidates in last 7 days
16 applicants
Job Description
- Team ManagementManage and supervise a team of telecallers and ensure smooth day-to-day operations.
- Allocate leads and daily calling targets to team members.
- Conduct daily team huddles and performance reviews.
- Motivate the team to achieve daily, weekly, and monthly targets.
- Monitor attendance, punctuality, productivity, and discipline.
- Resolve team-related issues and maintain a positive working environment.
- Calling & Lead ManagementMonitor inbound and outbound calling activities.
- Ensure all assigned leads are contacted and followed up within the required timelines.
- Monitor lead status, follow-ups, appointments, and conversions.
- Ensure proper communication with patients/customers regarding clinic services and appointments.
- Identify potential leads and ensure maximum conversion opportunities are utilized.
- Performance & Target ManagementTrack individual and team KPIs such as:
- Number of calls
- Connected calls
- Follow-ups
- Appointments booked
- Appointments confirmed
- Patient visits
- Lead conversion
- Revenue generated, wherever applicable
- Analyze team performance and take corrective action where required.
- Prepare and share daily, weekly, and monthly performance reports with management.
- Identify performance gaps and implement strategies to improve productivity and conversion.
- Training & Quality MonitoringTrain new telecallers on calling scripts, processes, CRM usage, and customer handling.
- Conduct regular call audits and provide constructive feedback.
- Coach team members on objection handling, communication, and conversion techniques.
- Ensure telecallers maintain professional and courteous communication with patients/customers.
- Ensure adherence to company policies and calling procedures.
- CoordinationCoordinate with the Marketing, Clinic, Front Desk, and Management teams regarding lead quality, appointments, and follow-ups.
- Escalate important customer/patient concerns to the appropriate department.
- Ensure accurate and timely updating of CRM/lead management systems.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
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