Shell Comany Athorised Petrol Pump Retail Outlet Shift Manager

We are Lookig for Shift Managers of our 2 Shell Petrol Stations and Mobility Retail Outllet in Hinjewadi Pune Area ,

in our Oulet we have Multy category sales Responsibility ,and Run Process Base and Safe Operations , Report keeping , Computer Skils , Cash Managment ,

This is Shift Wise Job

for more Information call on 7038796660

A Shift Manager at a Shell petrol station in Pune, India is responsible for supervising daily operations during their assigned shift, ensuring safe operations, excellent customer service, and achievement of sales targets.

Job TitleShift Manager – Shell Retail Fuel Station

Job DescriptionKey Responsibilities

• Supervise all fuel station operations during the assigned shift.
• Lead and motivate Customer Service Attendants (CSAs), café staff, and other team members.
• Ensure safe fuel handling and compliance with Shell's health, safety, security, and environmental (HSSE) standards.
• Deliver excellent customer service and resolve customer complaints professionally.
• Monitor fuel, lubricants, deli2go café, and convenience store sales to achieve shift targets.
• Manage cash collections, POS transactions, daily sales reconciliation, and banking procedures.
• Maintain accurate shift reports, inventory records, and operational documentation.
• Monitor stock levels and coordinate replenishment of fuel, lubricants, café products, and retail merchandise.
• Ensure the forecourt, café, restrooms, and convenience store are clean and well maintained.
• Conduct shift briefings, allocate duties, and monitor employee performance.
• Handle emergencies, equipment issues, and operational incidents according to company procedures.
• Support promotional campaigns and upselling of Shell fuels, lubricants, and retail products.
• Ensure compliance with company policies and statutory regulations.
• Required SkillsLeadership and team management.
• Customer service and communication.
• Cash handling and financial accuracy.
• Computer and POS system knowledge.
• Inventory and stock management.
• Problem-solving and decision-making.
• Time management and multitasking.
• Knowledge of safety and operational procedures.
• Preferred QualificationsGraduate or Diploma in any discipline.
• 2–5 years of experience in retail, hospitality, fuel stations, supermarkets, or quick-service restaurants.
• Experience in supervising teams and handling shift operations is preferred.
• Typical KPIsSales and profitability.
• Customer satisfaction.
• Cash accuracy.
• Safety compliance.
• Stock availability and shrinkage control.
• Team productivity and attendance.
• Cleanliness and operational standards.

This role is well suited to candidates with supervisory experience in retail, hospitality, cafés, or fuel stations who can manage people, operations, and customer service while ensuring safe and efficient shift performance.