Service Operations Manager
Apsons Greentech Private LimitedFixed
₹30,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹30,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 2 years
Basic EnglishJob highlights
144 applicants
Job Description
- Roles & ResponsibilitiesManage daily service operations, including installation, repair, maintenance, and breakdown services.
- Plan and allocate service calls to technicians based on location, priority, and workload.
- Monitor technician attendance, productivity, performance, and field activities.
- Ensure timely closure of service calls and achievement of defined TAT.
- Handle escalated customer complaints and ensure timely resolution.
- Monitor repeat complaints and improve service quality.
- Coordinate with Inventory/Store team for spare parts and service materials.
- Track pending calls, service performance, and technician productivity.
- Monitor AMC and preventive maintenance schedules.
- Maintain service records and prepare daily/weekly operational reports.
- Ensure technicians follow company SOPs, safety guidelines, and policies.
- Coordinate with Customer Support, Sales, Inventory, Accounts, and Management for smooth service operations.
Job role
Job requirements
About company
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The candidate should have completed Diploma degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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