International Voice Process Agent

Dear Candidates,

Greetings from Talent Pool Manpower Services...!!!

We have an urgent vacancy for International Voice process Agent in our client MNC International BPO company located in Magarpatta Pune location.

Job Description-:

Key Responsibilities

• Utilize advanced skip tracing tools and databases (e.g., LexisNexis, Accurint, credit bureau data) to locate individuals with outstanding debt.
• Conduct in-depth research using internet searches, public records, and social media to gather leads.
• Handle outbound and inbound calls with third parties (customers, relatives, employers) and other relevant contacts while adhering to FDCPA and compliance requirements.
• Handle voice interactions to gather, verify, and document information that supports debt recovery efforts.
• Analyse and verify collected data before passing to the collections or asset recovery team.
• Maintain organized records of skip tracing activities, findings, and outcomes within the collections system.
• Develop strategies to approach hard-to-find accounts and assets.
• Collaborate with collections, legal, and other departments to support debt recovery efforts.
• Prepare timely reports on skip tracing outcomes and pending case statuses.

Required Skills and Qualifications

• Investigative and analytical skills: Ability to conduct extensive research, analyse information critically, and uncover relevant details from minimal data.
• Technical proficiency: Familiarity with skip tracing software, online databases, and strong computer skills, including Microsoft Excel.
• Communication skills: Excellent verbal and written communication skills to conduct effective interviews and document findings clearly.
• Voice and communication skills: Strong voice-based communication skills, excellent spoken English, ability to understand and communicate effectively with individuals having various U.S. accents, and confidence in managing high-volume outbound and inbound voice conversations with customers and third parties.
• Attention to detail: High level of accuracy in data entry and record-keeping; small details can be crucial to successful tracing.
• Persistence and problem-solving: A proactive and determined approach to locating individuals who may be intentionally avoiding contact.
• US market knowledge: Solid understanding of the US collections process and legal landscape, including data privacy regulations.
• Experience: Prior experience in skip tracing, collections, or a related investigative role is preferred.

Experience- Associate / Sr. Associate in voice process : 1+ Years 

CTC- Associate / Sr. Associate: ₹3 LPA – ₹6 LPA 

• Job Type: Permanent
• Job location: Pune (Magarpatta City) (Work from Office is Mandatory)
• Shift: US shifts (Flexible)
• Notice: Immediate

Interview Timings: 4pm Onwards

Notice period- Immediate to 7 days

Interview Mode:

Face to Face

Interested candidates can apply and grab the opportunity.

Regards

HR

Contact-9960587841