Customer Support Team Leader

Company: Fintech Cloud Pvt. Ltd.

Department: Customer Support

Designation: Customer Support Executive

Employment Type: Full-Time

Location: [Mention Location]

Job SummaryWe are looking for a Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience. The candidate should have good communication skills, a customer-focused approach, and the ability to resolve issues efficiently.

• Key ResponsibilitiesHandle customer queries through calls, emails, and other communication channels.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer complaints professionally and within the defined timelines.
• Maintain accurate records of customer interactions and complaints.
• Follow up with customers whenever required.
• Coordinate with internal teams to resolve customer-related issues.
• Explain company products, services, processes, and policies clearly to customers.
• Achieve assigned customer service and performance targets.
• Maintain a professional and positive relationship with customers.
• Follow company policies, procedures, and quality standards.
• Required SkillsExcellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Basic knowledge of MS Office / Google Sheets.
• Ability to handle customers patiently and professionally.
• Good interpersonal and follow-up skills.
• Ability to work under pressure and meet targets.
• Comfortable working in a team environment.
• EligibilityQualification: 12th Pass / Graduate.
• Experience: 0–3 years in Customer Support, Telecalling, BPO, Banking, NBFC, or related profiles.
• Freshers with good communication skills can also apply.
• What We OfferCompetitive salary.
• Performance-based incentives.
• Professional growth opportunities.
• Training and development.
• Supportive work environment.