Call Centre BPO Executive

Job Description:

Call Centre / BPO ExecutiveJob SummaryWe are looking for a enthusiastic, customer-focused Call Centre / BPO Executive to join our customer support team. In this role, you will manage inbound and outbound calls, address customer queries, resolve complaints, and deliver exceptional service while maintaining high operational standards.

• Key Responsibilities
• Customer Interaction: Handle incoming and outgoing calls professionally to assist customers with product, service, or account-related inquiries.
• Issue Resolution: Identify customer needs, troubleshoot problems, and offer clear, accurate solutions or workarounds.
• Data Entry & CRM Maintenance: Accurately log call details, customer interactions, and resolutions into the system/database.
• Performance Metrics: Consistently meet or exceed performance targets, including call quality, First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.
• Escalation Handling: Efficiently route complex issues to senior team members or appropriate departments when necessary.
• Candidate RequirementsBasic QualificationsEducation: Minimum 12th Pass / High School Diploma (Graduate/Diploma preferred).
• Experience: Freshers welcome; 0–2 years of experience in a call centre, telecalling, or customer care role is a plus.
• Language Proficiency: Strong command of English (Basic to Good) along with fluency in relevant regional languages.
• Key Skills & CompetenciesCommunication: Clear speech, active listening, and a polite, persuasive tone.
• Problem-Solving: Calm demeanor under pressure with strong analytical and conflict-resolution abilities.
• Technical Aptitude: Basic computer literacy, typing speed, and familiarity with CRM tools or spreadsheet software.
• Flexibility: Willingness to work in rotational shifts and manage peak call volumes.
• Perks & BenefitsCompetitive fixed salary + attractive incentive structures.
• Comprehensive onboarding and product training program.
• Clear career progression paths into Quality Assurance (QA), Team Leader, or Operations Management.