Branch Sales Manager- Holidays

Industry : Travel & Tourism Industry

Job Description: Branch Sales Manager - Holidays

Department: Sales & Business Operations

Designation: Branch Sales Manager - Holidays

Job Location: PAN India

Potential Locations: Delhi NCR, Mumbai, Bengaluru, Hyderabad, Pune, Kolkata Ahmadabad and chennai

Reporting To: Regional Business Head / Business Head

Employment Type: Full-time

Annual CTC: 6.5 LPA - 9 LPA + Incentives

Role Purpose:

seeking a dynamic and business-oriented store Manager / franchisee manager to manage and grow its holiday travel franchise as an independent profit centre. The incumbent will own revenue generation, team leadership, franchise operations, profitability, local marketing and customer experience.

Key Responsibilities

1. Business Growth & Revenue Generation

- Achieve monthly and annual sales targets for domestic and international holiday packages.

- Drive sales across destinations including Europe, Australia/New Zealand, Japan, China and other international markets.

- Build a strong sales pipeline through lead generation, referrals, partnerships and customer conversions.

- Monitor revenue, conversion ratios, average booking value and sales productivity.

2. Team Leadership & Performance Management

- Lead, coach and manage a team of 4–5 employees.

- Set individual targets, monitor performance and conduct regular reviews.

- Support recruitment, onboarding, product training and capability development.

- Build a performance-driven culture focused on sales and customer satisfaction.

3. Franchise & Profit Centre Management

- Manage end-to-end franchise operations and commercial performance.

- Monitor revenue, margins, operating expenses and profitability.

- Ensure compliance with company policies, SOPs, brand guidelines and reporting requirements.

- Identify opportunities to improve operational efficiency and business performance.

4. ATL/BTL Marketing & Business Development

- Plan and execute local marketing campaigns, promotional events and customer engagement activities.

- Develop corporate relationships, referral networks and local business partnerships.

- Generate qualified leads and measure campaign effectiveness and ROI.

- Strengthen brand visibility and market presence in the assigned territory.

5. Customer Experience & Operational Excellence

- Ensure timely quotations, itinerary coordination, booking execution and customer communication.

- Coordinate with central product, operations, visa and finance teams.

- Resolve customer escalations and improve repeat bookings and referrals.

- Maintain accurate sales reports, pipeline updates and operational records.

Key Performance Indicators:

1. Revenue achievement and franchise profitability.

2. Team productivity and sales conversion.

3. Lead generation and local market development.

4. Customer satisfaction, operational efficiency and compliance.

Candidate Profile

- Good Communication skills

- Graduate in any discipline; Travel & Tourism or Business Management qualifications preferred.

- 5–8 years of relevant experience in travel sales, branch management, franchise operations or holiday planning.

- At least 2–3 years of team handling experience.

- Proven track record in achieving sales targets and managing business performance.

- Knowledge of domestic and international holiday packages is preferred.

- Strong commercial acumen, leadership, negotiation and customer relationship management skills.

Ideal Candidate: A commercially driven professional capable of independently running a travel franchise, leading a team of 4–5 people, developing the local market and delivering sustainable revenue and profit growth.