IT Sales Executive

Company Overview we are a leading provider of computer hardware, networking, industrial PCs, software, and IT solutions. We are looking for a motivated and customer-focused Inside Sales Executive to drive sales growth, manage customer relationships, and support business development activities.

Key Responsibilities

• Sales & Business Development Generate new business opportunities through phone calls, emails, and online channels.
• Identify customer requirements and recommend suitable IT hardware, software, and networking solutions.
• Prepare and submit quotations, proposals, and commercial offers.
• Follow up on leads, quotations, and pending opportunities to maximize conversions.
• Achieve assigned sales targets and revenue goals.
• Maintain and update sales pipelines and customer records in CRM/ERP systems.

Customer Relationship Management

• Build and maintain strong relationships with existing and prospective customers.
• Respond promptly to customer inquiries and provide product information.
• Coordinate with customers regarding pricing, availability, delivery schedules, and order status.
• Ensure high levels of customer satisfaction through effective communication and support.

Vendor & Internal Coordination

• Coordinate with OEMs, distributors, and suppliers for pricing, stock availability, and lead times.
• Work closely with technical, procurement, and service teams to ensure timely project execution.
• Support the preparation of tender documents and bid submissions when required.

Sales Administration

• Prepare sales reports, forecasts, and MIS reports.
• Track orders from quotation to delivery and payment collection.
• Maintain accurate sales documentation and records.
• Support management with market intelligence and competitor information.

Required Qualifications

• Bachelor's Degree in Business, Commerce, IT, Engineering, or a related field.
• 1–5 years of experience in inside sales, IT hardware sales, or B2B sales.
• Experience in computer hardware, networking products, servers, industrial PCs, or software solutions is preferred.

Required Skills

• Strong communication and interpersonal skills.
• Excellent negotiation and customer-handling abilities.
• Knowledge of computer hardware, networking, and IT products.
• Experience in quotation preparation and sales follow-up.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with CRM and ERP systems.
• Strong organizational and multitasking skills.
• Ability to work under pressure and meet sales targets.

Key Performance Indicators (KPIs)

• Lead conversion rate.
• Sales revenue achievement.
• Quotation-to-order conversion ratio.
• Customer satisfaction.
• New customer acquisition.
• Timely follow-up and opportunity management.