Senior Manager

URGENT HIRING

Senior Manager - Playzone & Cafe Operations

Cuddles N Wiggles & CNW Cafe | Kareli, Prayagraj

Salary: ₹15,000–₹20,000/month for experienced candidates + Performance Bonus Incentives

Experience: Minimum 1 year preferred (for experienced candidates with a good track record)

Working Hours: 10:00 AM – 9:30 PM

Weekly Off: Every Monday

Working Days: 26 days per month

Reports To: Founders

Job Type: Full-time | On-site

1. About Cuddles N Wiggles & CNW Cafe

Cuddles N Wiggles & CNW Cafe is Kareli, Prayagraj's FIRST indoor kids' soft play zone and cozy café for parents by parents, built to provide children with a safe, joyful play experience and families with a welcoming place to spend quality time together.

We are a growing 1-year-old startup focused on kids' physical development, social interaction, providing a screen-free environment, customer satisfaction, safety, hygiene, memorable experiences, and sustainable business growth.

We are looking for a smart, talented, hardworking, disciplined, and proactive professional with an ownership mindset who can follow the company’s guidelines and independently manage daily operations, lead the team, manage floor operations, delight customers, and actively contribute to business growth.

We are not hiring someone who just wants money and cares about a shift. We are hiring someone to take ownership of the business operations and help us grow faster and expand.

2. Key Responsibilities

A. Customer Experience & Relationship Management

• Welcome customers warmly and professionally; explain pricing, offers, play sessions, memberships, and packages.
• Handle enquiries, objections, conflicts, and complaints calmly and professionally.
• Ensure parents feel satisfied, valued, and confident about their children's experience.
• Collect feedback, resolve service issues, and encourage repeat visits, referrals, and positive reviews.
• Follow up with prospective customers and birthday party enquiries to improve conversions.

B. Playzone Operations, Safety & Hygiene

• Manage daily opening, closing, and smooth functioning of the entire facility.
• Ensure children's safety, proper supervision, and compliance with playzone rules.
• Maintain cleanliness and hygiene across play areas, reception, café, washrooms, and common spaces.
• Conduct routine equipment inspections and coordinate timely maintenance.
• Ensure cleaning schedules, safety checklists, and incident reporting procedures are followed.

C. CNW Café Management

• Supervise daily café operations, food quality, service, and order fulfilment.
• Maintain food hygiene, stock availability, inventory records, and expiry checks.
• Monitor billing, daily sales, wastage, and cash reconciliation.
• Improve café sales through customer service, product recommendations, and relevant add-on offers.

D. Team Leadership & Discipline

• Lead and supervise Cheerleaders and other operational staff.
• Ensure punctuality, grooming, discipline, positive behaviour, and active engagement with children.
• Allocate responsibilities, monitor task completion, and address performance gaps.
• Keep the team enthusiastic, productive, and customer-focused.
• Lead by example and create a positive, accountable work culture.

E. Sales & Business Growth

• Drive on-site sales of play sessions, memberships, café products, and birthday packages.
• Organise school visits, build school partnerships, and develop group-booking opportunities.
• Identify opportunities through local communities, preschools, parent groups, and event partnerships.
• Execute promotional campaigns, seasonal events, and founder-approved marketing plans.
• Track enquiries, conversions, repeat visits, and lost sales.
• Proactively suggest ideas to increase revenue, improve customer retention, and reduce unnecessary costs.

F. Reporting & Accountability

• Maintain accurate daily records of revenue, footfall, café sales, expenses, inventory, bookings, and complaints.
• Submit daily operational reports and weekly performance updates.
• Work directly with the founders to execute business strategies and action plans.
• Take responsibility for problems, communicate risks early, and implement corrective measures without waiting for constant instructions.

3. Candidate Requirements

We are looking for someone who demonstrates:

• Excellent communication skills in English and communicate with confidence even if it’s in Hindi.
• Strong customer-handling, conflict-resolution, and problem-solving abilities.
• Leadership skills and the ability to manage people effectively.
• Punctuality, discipline, integrity, and professional conduct.
• A proactive attitude with the ability to work independently.
• Comfort with sales targets, customer follow-ups, and performance reporting.
• Basic computer & CHATGPT AI skills, spreadsheets, billing systems, and WhatsApp communication.
• Willingness to learn, accept feedback, and take on reasonable new responsibilities.

Experience in hospitality, cafés, retail, customer service, or entertainment venues is preferred. Freshers with exceptional communication, maturity, leadership potential, and ownership may also apply.

4. What We Don't Want

This role is not for someone who wants to complete working hours without contributing to results.

We are not looking for candidates who demonstrate:

• Lazy or unprofessional behaviour: Carelessness, lack of discipline, repeated lateness, or needing constant supervision.
• No business-growth mindset: Focusing only on routine tasks without thinking about sales, customer satisfaction, or repeat business.
• A salary-only mindset: Expecting compensation without taking responsibility for performance, learning, and agreed business objectives.
• Rude or impolite behaviour: Disrespectful communication with customers, parents, children, colleagues, or management.
• A time-passing attitude: Avoiding genuine effort, initiative, problem-solving, and responsibility.
• Resistance to challenges: Unwillingness to learn, accept feedback, step outside the comfort zone, or take on reasonable responsibilities in the interest of the business.

Our expectation: A professional who takes ownership, works with integrity, treats people respectfully, adapts to our work culture, and consistently looks for ways for learning and to improve the business.

5. Salary & Performance Incentives

Experienced candidates: ₹15,000–₹20,000 per month, based on skills and experience.

Suitable freshers: ₹10,000–₹15,000 per month, based on demonstrated capability.

The compensation structure will consist of a fixed salary and additional performance-based incentives.

Performance reviews will consider:

• Revenue growth and achievement of agreed sales targets.
• Birthday bookings, enquiry conversion, and membership sales.
• Customer satisfaction and repeat-customer performance.
• Team discipline and task completion.
• Hygiene, safety, inventory control, and operational efficiency.
• Accuracy of reporting and execution of action plans.

Incentive targets, eligibility, calculations, and payout terms will be communicated in writing. Fixed wages and any deductions will be governed by management only.

6. Working Culture & Growth Opportunity

Cuddles N Wiggles operates with a startup mindset. We value initiative, accountability, execution, and continuous improvement.

You will work directly with the founders, participate in operational planning, and have the opportunity to take on greater responsibility as the business grows.

We expect you to:

• Think like an owner, not just an employee.
• Find solutions instead of making excuses.
• Take initiative without waiting for constant instructions.
• Lead the team through actions, not just words.
• Prioritise child safety, hygiene, and customer satisfaction.
• Convert plans into measurable results.

7. Working Schedule

• Duty hours: 10:00 AM – 9:30 PM.
• Weekly off: Every Monday.
• Monthly working days: 26 days, subject to the actual calendar and approved leave. NO HOLIDAYS ON RUSH DAYS.
• Medical leave: One day per month, subject to the company's written leave policy.

Duty breaks, overtime where applicable, and other leave entitlements will be managed in accordance with company policy.

8. How to Apply

Interested candidates should share:

1. An updated CV.
2. Expected salary.
3. Availability to join.
4. A brief example of how they handled a difficult customer, solved a problem, or took ownership at work.

Shortlisted candidates may be assessed through practical scenarios involving customer complaints, team management, hygiene inspections, and birthday sales conversion.

Join Cuddles N Wiggles and help us build a safer, happier, and more loved family destination in Prayagraj.

We are looking for a leader who can make customers happy, build a strong team, and contribute directly to business growth.