Back Office Staff

📌 Job Responsibilities

• Handle customer enquiries through WhatsApp, phone calls and other communication channels.

• Understand customer requirements including travel dates, pickup/drop location, route, passenger count and vehicle requirement.

• Prepare and share accurate quotations with customers.

• Conduct timely customer follow-ups for quotations, bookings and confirmations.

• Maintain and update CRM, customer records and booking details accurately.

• Coordinate with vehicle vendors and drivers for confirmed bookings.

• Check vehicle availability and assist in proper vehicle allocation.

• Coordinate trip schedules, pickup timings, routes and travel plans.

• Maintain accurate customer, booking, vendor, driver and payment records.

• Follow up for advance and balance payments as required.

• Prepare quotations, invoices and other booking-related documents.

• Coordinate between customers, drivers, vendors and the internal team.

• Monitor trip status and provide necessary operational updates.

• Handle last-minute changes, customer requirements and operational issues with proper coordination.

• Schedule and manage WhatsApp and customer follow-ups.

• Verify and double-check all important information before sharing it with customers, vendors or drivers.

• Complete assigned daily tasks and follow-ups within the required timeline.

• Provide professional customer support and maintain the service standards of Shubh Yatra Travels.