Housekeeping Supervisor

Job Purpose

The Housekeeping Field Supervisor will be responsible for the end-to-end supervision of housekeeping services across all assigned client units. The role is primarily field-based and requires regular site visits to ensure smooth operations, adequate manpower deployment, and strong client relationships.

Key Responsibilities

• Unit OversightTake complete ownership of housekeeping operations across all assigned client units.
• Conduct regular field visits to monitor service quality and operational standards at each site.
• Manpower Deployment - Ensure sufficient and timely deployment of housekeeping staff at all units as per contractual requirements.
• Proactively identify and resolve manpower shortages, ensuring zero disruption to client operations.
• Coordinate substitute/backup staff arrangements in case of leaves, absenteeism, or attrition.
• Client Relationship ManagementMaintain proper and proactive communication with client site representatives.
• Actively listen to client feedback and concerns, and resolve issues promptly.
• Build and sustain strong working relationships to ensure client satisfaction and retention.
• Attendance & DocumentationCollect and consolidate monthly attendance records for all deployed staff across units.
• Verify attendance data against site logs/biometric records for accuracy.
• Submit attendance reports to the HR/Payroll team within defined timelines.
• Manpower ContinuityMaintain a ready pool of backup staff to prevent shortages at any unit.
• Coordinate with the recruitment/HR team for timely replacement of staff.
• Material & Delivery CoordinationEnsure timely delivery of housekeeping consumables, equipment, and materials to units as required.
• Track inventory needs at each site and coordinate with the procurement/stores team.

Key Requirements

• Graduate or equivalent; prior experience in facility management/housekeeping supervision preferred.
• 2–5 years of experience in a similar field supervisory role, preferably in manpower/facility services.
• Willingness to travel extensively between client sites.
• Strong communication and interpersonal skills for client-facing interactions.
• Basic proficiency in MS Excel/attendance software for reporting.
• Own two-wheeler preferred (for multi-site field travel).
• Ability to handle multiple sites and manage manpower planning independently.
• Key SkillsClient Relationship Management
• Manpower Planning & Deployment
• Attendance Management
• Field Coordination
• Problem-Solving & Escalation Handling