Hotel / General Manager

Hotel, Restaurant & Banquet ManagerCompany: Zephyr by Zenia – Zenia Hospitality

Location: Patna, Bihar

Job Type: Full-Time

Industry: Hotel, Restaurant, Banquets & Hospitality

About the RoleZephyr by Zenia is looking for an experienced, energetic and hands-on Hotel, Restaurant & Banquet Manager to take responsibility for the day-to-day operations of the property.

This is a leadership position for someone who understands hospitality from the ground up and can manage hotel operations, restaurant/F&B service, banquet functions, staff and guest experience while also contributing towards sales and revenue growth.

We are looking for a manager who takes ownership of the property, leads from the front and is comfortable being actively involved in operations.

• Key ResponsibilitiesOversee the complete day-to-day operations of the hotel.
• Supervise Front Office, Housekeeping, Restaurant/F&B and Banquet Operations.
• Ensure smooth guest check-in, stay experience and check-out.
• Maintain high standards of cleanliness, hygiene, grooming and hospitality.
• Supervise restaurant service and coordinate closely with the kitchen.
• Monitor food quality, presentation, service time and guest satisfaction.
• Handle banquet enquiries, bookings and event execution.
• Coordinate weddings, parties, corporate events and other functions from setup to completion.
• Meet banquet clients, understand their requirements and ensure commitments are delivered.
• Coordinate event setup, food service, housekeeping, vendors and manpower.
• Prepare staff duty rosters and allocate responsibilities.
• Train, supervise and motivate hotel and F&B staff.
• Maintain staff discipline, attendance and grooming standards.
• Personally handle important guests, VIPs and customer complaints when required.
• Monitor inventory, purchases, wastage and operational costs.
• Check bills, cash collections and daily operational reports.
• Prevent revenue leakage, pilferage and unnecessary expenditure.
• Coordinate maintenance and ensure rooms, equipment and public areas remain operational.
• Work with management to improve occupancy, restaurant sales and banquet revenue.
• Develop relationships with local businesses, corporate clients, event planners and other potential customers.
• Encourage repeat business and maintain strong relationships with existing guests and clients.
• Submit regular operational, sales and revenue reports to management.
• Candidate RequirementsPrevious experience in Hotel / Restaurant / Banquet / F&B Management preferred.
• Candidates with experience managing more than one hospitality department will be given preference.
• Strong leadership and staff-management ability.
• Good communication and guest-handling skills.
• Working knowledge of hotel and restaurant operations.
• Understanding of banquet/event operations and sales.
• Ability to handle pressure and solve operational problems quickly.
• Basic understanding of billing, inventory, purchasing and cost control.
• Professional appearance and good grooming.
• Knowledge of Hindi and English preferred.
• Hotel Management qualification is preferred, but strong practical hospitality experience is more important.

What We Are Looking ForWe are specifically looking for someone who does not believe that a manager's job is limited to sitting in an office.

The successful candidate should be willing to lead from the front, interact with guests, supervise the floor, inspect rooms, monitor events and step in wherever required to ensure smooth operations.

We value ownership, integrity, discipline, hospitality and accountability.

Growth OpportunityZenia Hospitality is a growing hospitality brand. Candidates who demonstrate strong performance, reliability and leadership will have opportunities to take on greater operational responsibilities within the organisation.

Salary: Competitive and based on experience and capability.

Apply if you have genuine hospitality experience and are confident managing a hotel, restaurant and banquet operation as one integrated property.