Customer Relationship Manager
Zetline Publishers (OPC) Private LimitedFixed
₹15,000 - ₹35,000
Average Incentives*
₹5,000
Earning Potential
₹40,000
Fixed
₹15,000 - ₹35,000
Average Incentives
₹5,000
Earning Potential
₹40,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
143 applicants
Benefits include: Annual Bonus, Travel Allowance (TA), Health Insurance
Job Description
A Customer Relationship Management (CRM) Manager oversees customer data, designs retention strategies, and optimizes platforms like Salesforce or HubSpot to drive sales, engagement, and loyalty.
Role Overview
• Department: Sits at the intersection of marketing, sales, and customer support.
• Primary Goal: Maximize customer lifetime value (LTV), reduce churn, and turn data into actionable commercial insights.
• Core Focus: Strategy execution, cross-functional collaboration, and database health.
Key Responsibilities
• Platform Management: Configure, manage, and optimize CRM software to match business workflows.
• Campaign Execution: Coordinate targeted lifecycle marketing campaigns, including email, SMS, and loyalty rewards.
• Data Analysis: Segment customer databases, analyze behavior patterns, and run A/B tests on outreach.
• Cross-Team Collaboration: Act as a bridge between IT, sales, and marketing to ensure uniform data practices and tool adoption.
• Performance Tracking: Monitor Key Performance Indicators (KPIs) like retention rate, customer engagement, and churn.
• Compliance & Training: Train staff on CRM usage and oversee privacy regulations like GDPR.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Patna to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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