Business Associate

📢 Hiring: Business Associate (Back Office Operations)📍 Job Location: Panchkula, Haryana

💼 Job Type: Full-Time

🏢 Department: Back Office Operations / Customer Support

• 📌 Job ResponsibilitiesHandle customer complaints and queries through email.
• Resolve customer issues and ensure timely closure of complaints.
• Maintain accuracy while handling customer requests.
• Follow company processes and quality standards.
• Ensure customer satisfaction through effective query resolution.
• 🎓 Eligibility CriteriaGraduate in any discipline OR a 3-year Diploma after Class 12th.
• Freshers and experienced candidates can apply.
• Good written communication skills are preferred.
• Candidates should be comfortable working in rotational shifts.
• 💰 Salary & BenefitsMonthly Salary: ₹15,500 – ₹20,500
• Salary will depend on interview performance and experience.
• Additional allowances and performance-based incentives are available.
• 📚 Training DetailsTraining Duration: 21–25 days (approximately 3 weeks).
• Training Stipend: ₹381 per working day.
• 🕒 Shift DetailsShift Duration: 9 hours, including an 8-hour work period and a 1-hour break.
• Shift Type: Rotational shifts.
• Weekly Off: Rotational weekly off.

Female Candidates:

• Rotational day shifts between 6:00 AM and 8:00 PM.

Male Candidates:

• Rotational day and night shifts.
• Night shift allowance applicable as per company policy.