Telesales Executive

Telesales Executive – B2B IT Products & Account ManagementJob SummaryWe are looking for a motivated and target-oriented Telesales Executive to handle B2B sales of IT products and manage relationships with existing and potential business customers. The company will provide a database of interested customers/leads. The candidate will be responsible for making outbound calls, understanding customer requirements, recommending suitable IT products, converting leads into sales, and managing assigned customer accounts for repeat business and long-term relationships.

• Key ResponsibilitiesB2B TelesalesMake outbound calls to interested B2B customers using the database provided by the company.
• Understand customer requirements and recommend suitable IT products and solutions.
• Explain product features, specifications, pricing, availability, and other relevant details.
• Handle customer queries, objections, and concerns professionally.
• Follow up regularly with interested prospects and convert qualified leads into sales.
• Negotiate with customers within company guidelines and close sales.
• Achieve assigned daily, weekly, and monthly sales targets.
• Account ManagementManage and maintain relationships with assigned B2B customer accounts.
• Regularly connect with existing customers to understand their current and upcoming IT product requirements.
• Generate repeat business from existing accounts through timely follow-ups and requirement understanding.
• Identify opportunities for upselling and cross-selling relevant IT products.
• Maintain accurate records of customer interactions, requirements, orders, and follow-ups.
• Ensure customers receive timely updates regarding quotations, product availability, orders, and deliveries.
• Build long-term professional relationships with key business customers.
• Order & Internal CoordinationCoordinate with the internal sales, operations, warehouse, and accounts teams for customer requirements.
• Coordinate quotations, order processing, product availability, billing, and delivery-related queries.
• Follow up on pending orders and customer requirements until successful closure.
• Update customer and sales information in the CRM/company system.
• Prepare regular sales and account-status reports as required.

IT ProductsThe role will involve selling IT products and related technology products/solutions to B2B customers, such as:

• Laptops and desktops
• Printers and accessories
• Networking products
• Computer peripherals
• IT hardware
• Software and technology solutions
• Other business IT products
• RequirementsExperience in B2B Telesales, Inside Sales, IT Product Sales, or Account Management will be preferred.
• Experience selling IT products to business customers will be an advantage.
• Good communication, convincing, and negotiation skills.
• Comfortable with outbound calling and regular customer follow-ups.
• Strong customer relationship and account management skills.
• Ability to understand customer requirements and recommend suitable products.
• Ability to handle sales objections and convert leads into customers.
• Target-oriented with a strong focus on sales closure and revenue generation.
• Basic computer and CRM knowledge.
• Good organizational and follow-up skills.
• Ability to manage multiple customer accounts and requirements simultaneously.

Key Skill