Relationship Manager

Job Description: Relationship Manager (RM)

Company: FourFold RecoverX

Job Type: Full-Time

Experience Required: Minimum 3 Months

Salary: ₹15,000 – ₹25,000 per month + Attractive Incentives

Work Mode: Work From Office (WFO)

Job Overview

FourFold RecoverX is looking for a customer-focused and result-oriented Relationship Manager to manage post-sales services and maintain strong relationships with existing clients. The candidate will be responsible for assisting customers after the sale, resolving their queries, providing regular updates, and ensuring a smooth and satisfactory customer experience.

Key Responsibilities

• Provide post-sales services and support to existing customers.
• Maintain strong relationships with clients and ensure customer satisfaction.
• Respond to customer queries and provide timely resolutions.
• Follow up with customers regarding service updates, pending payments, documentation, and other requirements.
• Explain processes, procedures, and service-related information to customers clearly.
• Address customer concerns professionally and coordinate with the relevant internal teams for resolution.
• Maintain regular communication with customers and keep them informed about the progress of their cases.
• Ensure proper documentation and maintain accurate customer interaction records in the CRM.
• Identify opportunities to improve customer satisfaction and strengthen long-term relationships.
• Achieve assigned customer service, retention, and performance targets.

Required Skills & Qualifications

• Minimum 3 months of experience in relationship management, customer service, post-sales support, or a similar role.
• Excellent verbal communication and interpersonal skills.
• Strong convincing and problem-solving abilities.
• Ability to handle customer queries and resolve concerns professionally.
• Good follow-up and coordination skills.
• Customer-focused attitude with the ability to build and maintain long-term relationships.
• Basic computer skills and familiarity with CRM tools are preferred.

Salary & Benefits

• Fixed Salary: ₹15,000 – ₹25,000 per month, depending on experience and skills.
• Incentives: Attractive performance-based incentives.
• Opportunities for professional development and career growth.
• Performance-driven work environment.

Ideal Candidate

The ideal candidate should be confident, patient, proactive, and skilled in customer communication. Candidates with experience in post-sales services, customer relationship management, customer support, or client servicing will be preferred.

Join FourFold RecoverX and help us deliver an excellent post-sales customer experience!