Guest Relation Executive

About The Role

As a Guest Relations at Noida sector 63 , H Block , Real Estate Company, you will be the face of our company creating warm and memorable experiences for every guest. You will be responsible for anticipating guest needs, delivering personalised service, handling guest feedback, and ensuring every interaction reflects our commitment to exceptional service.

• Welcome guests warmly and ensure a personalised and memorable arrival experience.
• Build positive relationships with guests and anticipate their needs throughout their stay.
• Handle guest enquiries, requests, feedback, and complaints promptly and professionally.
• Coordinate with Front Office and other hotel departments to ensure seamless guest experiences.
• Assist with VIP arrivals, special occasions, and personalised guest arrangements.
• Maintain accurate guest preferences and service-related records while ensuring confidentiality.
• Proactively identify opportunities to enhance guest satisfaction and service quality.
• Ensure adherence to hotel operating procedures, brand standards, and service excellence guidelines.

What We're Looking For

• A graduate or diploma holder in Hotel Management, Hospitality, or a related field.
• Relevant experience in guest relations, front office, or guest service, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• A warm, approachable, and guest-focused personality.
• Strong attention to detail and the ability to remain composed in a fast-paced environment.
• A professional appearance, positive attitude, and passion for delivering exceptional hospitality.

We’re looking for:

• 1+ years of experience in hospitality, luxury retail, Real Estate , Hospitals , Hotel , Similar environment
• Excellent communication and interpersonal skills
• Confident and comfortable dealing with high-profile clientele
• Calm and composed when handling difficult or unexpected situations
• Proactive, organised and able to take ownership
• Strong sales and client-conversion skills
• Excellent follow-up and relationship-management skills
• Comfortable with Excel, Clinicia or similar CRM/appointment-management software
• High attention to detail and a professional, well-presented personality

Most importantly:

We’re looking for someone who is smart, switched-on, warm and solution-oriented.Someone who can manage a busy day, handle a demanding client with grace, follow up on a lead without being pushy, and notice the little things that make a client's experience exceptional.If that sounds like you, we’d love to hear from you.📍

Requirements added by the job poster

Female candidate required

• Bachelor's Degree

Job Location- Noida Sector 63 , H Block

Please share resume- hr@kashavi.in with passport picture

wtsp- 9315096390 contact person-Saurabh Srivastava