Escalation Specialist-Voice

URGENT HIRING ( Only experienced can apply )

Escalation Specialist Blended Process (Voice & Chat)

Excellent verbal and written communication skills are required.

Location: Noida Employment Type: Full-Time (6 Days working/ On the payroll of Team Lease) CTC: Up to 4.2 LPA (30,000 CTC per month)

Job Description:

We are hiring experienced candidates for an Escalation Specialist role in a blended customer support process. The candidate will be responsible for handling customer escalations through voice calls and chat, understanding customer concerns, providing appropriate resolutions, and ensuring a positive customer experience.

Roles & Responsibilities:

• Handle customer escalations through inbound/outbound calls and chat.
• Manage complex and high-priority customer complaints.
• Understand customer concerns and provide accurate and timely resolutions.
• Take ownership of escalated customer issues until resolution.
• Coordinate with internal teams wherever required to resolve customer concerns.
• Maintain professional communication while handling difficult or irate customers.

Eligibility:

• Graduate preferred.
• Minimum 6 months2 years of relevant experience in customer support/escalation handling.
• Candidates must have experience handling escalations through voice calls or chat.
• Experience in a blended process is preferred.
• Candidates from customer service, escalation desk, complaint handling, grievance handling, or customer experience backgrounds can apply.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle pressure and difficult customer situations professionally.
• Comfortable handling both voice and chat interactions.
• Candidates should be comfortable working 6 days a week in a day shift.
• Immediate joiners or candidates with a short notice period will be preferred.

Candidates with relevant escalation handling experience in voice/chat processes are encouraged to apply.

Interested candidates can call at 9625794307- Hr Vandana