CRM Manager

CRM Manager – Job Description

Company Name - Sumiram Sai Realtors

Position - CRM Manager (Customer Relationship Management)

Location - Noida Sector 63

Industry - Commercial Real Estate

About the Company Sumiram Sai Realtors is a leading commercial real estate specializing in office spaces, retail, industrial, and investment properties. We are committed to delivering exceptional customer experiences through professional service and long-term client relationships.

Job Summary We are looking for an experienced and customer-focused CRM Manager to oversee customer relationship management, post-sales operations, client communication, and service excellence. The ideal candidate will ensure seamless coordination between clients and internal departments while maintaining high customer satisfaction and retention.

Key Responsibilities -

• Manage the complete customer relationship lifecycle from booking to post-sales support.
• Act as the primary point of contact for client queries, requests, and issue resolution.
• Coordinate with Sales, Accounts, Legal, and Operations teams to ensure timely completion of customer requirements.
• Maintain accurate customer records, agreements, payment updates, and documentation in the CRM system.
• Handle customer complaints professionally and ensure prompt resolution.
• Monitor customer satisfaction and implement initiatives to improve the overall customer experience.
• Track pending documentation, collections, registrations, and customer follow-ups.
• Prepare daily, weekly, and monthly CRM and MIS reports for management.
• Develop and implement CRM processes and standard operating procedures (SOPs).
• Lead and mentor the CRM team to ensure high-quality customer service.
• Ensure compliance with company policies and maintain service standards.
• QualificationsBachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• MBA will be an added advantage.
• 4–7 years of experience in CRM, customer relationship management, or post-sales operations, preferably in the real estate industry.
• Strong communication, coordination, and problem-solving skills.
• Proficiency in CRM software, Microsoft Excel, and MS Office.
• Required SkillsCustomer Relationship Management
• Team Management
• Client Communication
• Post-Sales Coordination
• Documentation Management
• MIS Reporting
• Conflict Resolution
• Process Improvement
• Time Management
• Attention to Detail

SalaryUp to ₹45,000 per month (In-Hand) (Based on experience and interview performance.)

• BenefitsAttractive Performance Incentives
• Career Growth Opportunities
• Professional Development
• Supportive and Collaborative Work Environment

Join Sumiram Sai Realtors and contribute to delivering exceptional customer experiences while building long-term client relationships in the commercial real estate sector.