CRM Executive

Job Description – Executive (Collection)

Company: Sikka Group

 Location: Sector 98, Noida

Position: Executive (Collection)

Working Days: 6 Days a Week

Department: CRM (Collections)

Employment Type: Full-Time

Experience: 2 - 7 Years

Job Summary

Sikka Group is looking for an experienced Executive - Manager (Collection) to lead and manage the collection function. The role involves overseeing customer payment collections, managing a collection team, ensuring timely realization of outstanding dues, and coordinating with CRM, Finance, Sales, and Legal teams.

Key Responsibilities

 Lead CRM Collection team to achieve monthly and quarterly collection targets.

 Develop and implement effective strategies for timely recovery of outstanding customer payments.

 Monitor customer accounts, pending instalments, overdue payments, and payment commitments.

 Ensure regular follow-ups with customers through calls, emails, meetings, and other communication channels.

 Review collection reports and track individual and team performance against targets.

 Handle escalated customer cases related to payment delays, outstanding dues, and account-related issues.

 Monitor customer commitments and ensure follow-up until payment realization.

 Support reconciliation of customer accounts and resolve payment-related discrepancies.

Candidate Requirements

 Graduate/MBA in any relevant discipline.

 2–7 years of experience in collections/CRM, preferably within the real estate industry.

 Prior experience in managing a collection team is preferred.

 Strong knowledge of real estate payment collection processes.

 Excellent communication, negotiation, and customer-handling skills.

 Strong leadership and team-management abilities.

 Good knowledge of MS Excel, CRM/ERP software, and MIS reporting.

 Strong analytical, follow-up, and problem-solving skills.

 Ability to work under targets and manage high-value customer accounts.

Key Skills

Collection Management | Team Management | CRM | Real Estate Collections | Customer Relationship Management | Payment Recovery | Negotiation | MIS Reporting | MS Excel | Customer Escalation Handling | Leadership