Tour Operations Manager Domestic & Outbound

Job Responsibilities – Tours Executive (Sales & Operations)Job Responsibilities – Domestic & International (Outbound) Tours Executive – Sales & Operations

• Handle B2B and B2C tour enquiries received through email, phone, WhatsApp, online channels, travel agents and corporate clients.
• Understand customer requirements and prepare tailor-made Domestic and International (Outbound) tour packages based on destination, duration, budget, hotel category, sightseeing and inclusions.
• Prepare accurate tour costing, quotations, proposals and package pricing, including hotels, transfers, sightseeing, activities, meals, flights and other travel services.
• Coordinate with suppliers, DMCs, hotels, transporters and other service providers to obtain updated rates, availability, special offers and contractual terms.
• Maintain and regularly update supplier rate sheets, hotel rates, destination information, inclusions/exclusions and product details.
• Prepare and verify detailed itineraries, quotations, booking confirmations, vouchers and travel documents before sharing them with clients or travel partners.
• Handle hotel, flight, transfer, sightseeing, activity and other travel reservations and coordinate with suppliers for confirmation and amendments.
• Coordinate effectively with customers, travel agents, suppliers, DMCs and internal teams throughout the sales and booking process.
• Follow up on enquiries and quotations, convert opportunities into bookings and ensure timely payment and confirmation as per company policies.
• Manage pre-sales and post-sales operations, including amendments, cancellations, special requests, reconfirmations and customer support during the travel period.
• Ensure smooth booking operations and execution of confirmed itineraries, coordinating all services from booking confirmation until completion of the tour.
• Possess strong destination and product knowledge of Indian Domestic Tours and International Outbound Destinations, including hotels, sightseeing, activities, transportation and major tourist attractions.
• Develop new and innovative Domestic and International tour packages, identifying new destinations, hotels, experiences and supplier products.
• Play a major role in product development, including destination research, supplier sourcing, costing, package creation and market positioning.
• Prepare packages and promotional content for web mailers, brochures, social media, presentations, videos and audio-visual marketing campaigns in coordination with the marketing team.
• Ensure all quotations, emails, itineraries and customer communications are professionally formatted, accurate and aligned with company standards.
• Maintain proper records of enquiries, quotations, bookings, cancellations, payments, supplier confirmations and customer correspondence.
• Prepare and submit daily/weekly/monthly MIS and sales reports covering enquiries, conversions, sales, bookings, revenue and other required operational data to the reporting manager.
• Monitor competitor packages, market trends, destination pricing and customer preferences to support product and sales strategy.
• Coordinate with the Accounts, Sales, Operations, Product and Marketing teams to ensure smooth end-to-end execution.
• Handle customer queries and resolve operational issues promptly while maintaining a high standard of customer service.
• Ensure adherence to company SOPs, supplier terms, booking policies, cancellation policies and payment schedules.
• Be willing to work in flexible timings, including weekends, holidays or extended hours whenever required for customer requirements, supplier coordination or operational emergencies.