Store Manager - Service Centre Operations, Sales & Customer Relations

Brand : The Phone Mechanic

Location: Rohini, Delhi

Industry: Mobile Repair & Service Centre

Position: Store Manager - Service Centre Operations, Sales & Customer Relations

The Phone Mechanic is looking for an experienced Store Manager who can take ownership of our service centre operations, drive sales, and ensure a professional customer experience.

• Key ResponsibilitiesManage overall day-to-day service centre operations.
• Handle walk-in customers and understand their repair requirements.
• Drive sales, upselling and cross-selling to increase billing value.
• Explain repair estimates, pricing and service options to customers.
• Handle customer complaints and escalations professionally.
• Coordinate with technicians for repair status, job priority and timely delivery.
• Monitor pending repair jobs, customer approvals and deliveries.
• Coordinate with the field executive for spare parts requirements and availability.
• Supervise customer billing, cash/UPI collections and daily closing.
• Follow up with customers for approvals, payments and device delivery.
• Maintain basic operational and sales records.
• Monitor customer experience and ensure service quality.
• Prepare and share daily sales & operations reports with management.
• Take ownership of achieving assigned monthly sales targets.
• Candidate Requirements3–5+ years of relevant experience in Store Management, Sales or Service Centre Operations.
• Strong sales, customer handling and complaint resolution skills.
• Experience in Mobile, Electronics, Automobile or Service Centre industry will be preferred.
• Good understanding of billing, cash handling and basic Excel.
• Strong team coordination and problem-solving skills.
• Target-oriented with the ability to independently manage store operations.

We are looking for someone who can manage the service centre independently while improving sales, customer satisfaction and overall operational efficiency.