Service Coordinator

Supriya Sales & Services is looking for a Call Coordinator with store work for its authorized service center of Sujata, Crompton, Bajaj Electricals and Morphy Richards.

Job Responsibilities:

- Handle incoming service calls and contact customers to confirm address, product, brand and warranty details.

- Assign service calls to the appropriate engineer through the online system/mobile application.

- Coordinate with engineers regarding pending calls, spare parts and service status.

- Follow up with customers, company, dealers, distributors and sales teams and provide proper updates.

- Ensure complaints are attended and closed within the company timeline/TAT.

- Follow up with the company for pending spare parts and arrange required parts.

- Call customers for feedback after service and check service quality, behaviour and charges.

- Maintain proper records and keep the office clean and organized.

Supriya Sales & Services is looking for a Store Keeper for its authorized service center of Sujata, Crompton, Bajaj Electricals and Morphy Richards.

Job Responsibilities:

- Issue spare parts to engineers and receive unused/returned parts.

- Maintain proper stock records of spare parts.

- Check bill books and maintain store-related records.

- Identify defective parts and prepare them for return to the company.

- Follow up with the company for pending spare parts.

- Coordinate with engineers and the Call Coordinator regarding spare requirements.

- Maintain proper housekeeping and cleanliness of the store and office.

- During afternoon hours, assist the Call Coordinator with service coordination work.

- Ensure proper handling and availability of all service-related materials.

Experience in spare parts, inventory or service center store work will be preferred.

Experience in home appliance service coordination/customer support will be preferred.