Service Coordinator

Company: M Intergraph Systems Pvt. Ltd.

Role: Service Coordinator Location: Delhi

Experience: 1–3 Years Gender Preference: Male

Job Responsibilities • Coordinate with Field Engineers for daily service activities, site visits, and issue resolution. • Coordinate with vendors for hardware, spare parts, service requirements, and technical support. • Handle service requests, complaints, and follow-ups with clients and vendors. • Track and maintain service tickets, engineer schedules, site visit reports, and service records. • Ensure timely allocation and closure of service calls. • Coordinate with internal teams, field engineers, vendors, and clients for smooth service operations. • Follow up on pending service issues and ensure timely resolution. • Prepare daily/weekly service reports and maintain proper documentation. Required Skills & Qualifications • 1–3 years of experience in Service Coordination, Technical Coordination, or the Hardware/IT Industry. • Experience in vendor coordination and field engineer coordination. • Good knowledge of computer hardware, IT products, peripherals, or related technical services. • Strong communication and interpersonal skills. • Good follow-up and coordination skills. • Ability to manage multiple service requests and prioritize tasks. • Basic knowledge of MS Excel, Word, and email communication. • Good problem-solving and organizational skills. • Comfortable coordinating with clients, vendors, and field engineers. Preferred Industry Experience Candidates with experience in IT Hardware, System Integration, Networking, CCTV, or IT Services will be preferred